REFUND POLICY

AUS Accounting & Business Solutions

Effective Date: 13th November,2018
Jurisdiction: Delhi, India

1. Introduction

This Refund Policy (“Policy”) governs the terms under which refunds may be granted for services provided by AUS Accounting & Business Solutions (“Firm”, “we”, “our”, “us”).

By availing our services, you (“Client”) agree to be bound by this Policy.

2. Applicable Laws

This Policy is framed in accordance with:

  • The Indian Contract Act, 1872
  • The Consumer Protection Act, 2019
  • The Information Technology Act, 2000 (for online transactions)

3. Nature of Services

The Firm provides professional and consultancy-based services, including:

  • Income Tax Return (ITR) filing
  • Tax advisory and planning
  • Refund assistance and compliance services

Due to the intangible and time-based nature of services, refunds are subject to strict conditions.

4. General Refund Policy

  • Fees paid for services are generally non-refundable once the service has been initiated.
  • Refunds, if any, shall be granted at the sole discretion of the Firm, subject to this Policy.

5. Eligibility for Refund

A refund may be considered in the following cases:

a) Before Service Initiation

  • Full refund may be granted if cancellation is requested before any work has commenced.

b) Partial Service Completion

  • A partial refund may be granted after deducting:
    • Work already completed
    • Administrative and processing charges

c) Duplicate Payment

  • Full refund will be issued in case of verified duplicate or excess payment.

6. Non-Refundable Cases

No refund shall be provided in the following situations:

  • Incorrect, incomplete, or misleading information provided by the Client
  • Delay or non-cooperation from the Client
  • Rejection or delay by government authorities (e.g., Income Tax Department)
  • Change of mind after service initiation
  • Failure to provide required documents within stipulated timelines

7. Refund for ITR & Tax Services

  • Filing fees are non-refundable once the Income Tax Return (ITR) is prepared or filed.
  • The Firm does not guarantee tax refunds, as they are subject to assessment by authorities under the Income Tax Act, 1961.

8. Cancellation Policy

  • Clients may request cancellation by written communication (email/WhatsApp).
  • Cancellation requests will be reviewed based on the stage of service delivery.

9. Processing of Refunds

  • Approved refunds shall be processed within 7–10 working days
  • Refunds will be credited via the original payment method or bank transfer
  • Any bank/payment gateway charges may be deducted

10. Limitation of Liability

Under no circumstances shall the Firm be liable for:

  • Indirect or consequential losses
  • Delay in refunds issued by authorities
  • Any tax demand, penalty, or notice arising due to incorrect client data

11. Dispute Resolution

  • Any disputes arising from refunds shall be governed by the Indian Contract Act, 1872
  • Parties shall attempt amicable resolution before legal action

12. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Delhi.

13. Contact for Refund Requests

📞 Phone/WhatsApp: +91-9990976958
🌐 Website: www.austax.in
📧 Email: contact@austax.in

Declaration

By availing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

AUS Accounting & Business Solutions
Transparent Services. Trusted Support.